The Resource Library
Whether you’re reporting concerns, seeking therapy, or supporting a child in crisis, the tools on this page are designed to help you take action, stay informed, and protect those who need it most.
Reporting Suspected Abuse or Neglect
Learn how to recognize, report and follow up when a child may be in danger.
Downloadable PDFs
Phone Numbers
- MA DCF Hotline: 1-800-792-5200 (24/7)
- Local DCF Area Directory
Links
Mandated Reporters & Legal Guidelines
Not everyone knows they’re a mandated reporter. This guide breaks it down by profession, legal risks, and protections.
Downloadable PDFs
- Guide to Your Legal Reporting Obligations
Links
Escalating a Concern (When DCF Doesn’t Act)
Sometimes, filing a report isn’t enough. If DCF ignores a concern, fails to act, or retaliates against you for speaking up — you still have options.
This section offers tools and contact information to help you escalate your concerns safely and effectively. These are the people and agencies who should listen when DCF won’t.
Downloadable PDFs
Contact List
- Office of the Child Advocate (OCA) Complaint Line: 617-979-8360
- Office of the Ombudsman: 617-748-2444 (will report your name to DCF; block your number when calling anonymously)
- DCF Area Directors
- Office of the Child Advocate Website
Foster Family Support Resources
Foster families are often left to navigate impossible systems without the support they need. But you are not alone.
This section connects you with organizations, support groups, and practical tools designed to help you feel seen, protected, and informed throughout your journey.
Downloadable PDFs:
Helpful Links:
Support Numbers
- FPA-MA Support Line: 1-800-835-4601
Therapy & Trauma-Informed Services
Children affected by abuse, neglect, or unstable placements deserve real healing — not generic support. So do the caregivers who fight for them.
This section includes therapy directories, trauma-informed providers, and tools to help you advocate for emotional and psychological safety.
Downloadable PDFs
- Finding Trauma-Informed Therapy Guide
- Child Therapy Intake Questions Template
Contact List
- Therapy Matcher (Massachusetts)
- BetterHelp (with youth/caregiver options)
- Family Resource Centers: mass.gov/FRCs
Court & Documentation Tools
When you’re advocating for a child, documentation isn’t optional — it’s protection.
This section includes printable templates and tracking tools to help you clearly document what you’ve seen, said, and experienced. Whether you’re preparing for court, following up with DCF, or communicating with a GAL, these tools help ensure your voice is organized, credible, and taken seriously.
Downloadable PDFs
- Court Observation Notes Sheet
- Documentation Tracker for Foster Parents
- GAL Communication Log